FAQ
Frequently asked questions.
Answers for facility managers, clinical care managers, families and practice teams considering Lancaster Aged Care GP services.
How quickly can residents be seen?
For urgent issues, same-day reviews can often be arranged. Because many Lancaster doctors live locally within Melbourne’s western metropolitan region, urgent assessments may be available after consulting hours when clinically required.
Do you provide weekend and public holiday coverage?
Yes. Weekend, public holiday and holiday-period coverage are part of the Lancaster Aged Care service model. Arrangements are discussed during facility onboarding.
What happens if a resident’s usual GP is on leave?
As a multi-GP organisation, Lancaster Aged Care provides cross-cover arrangements. Another Lancaster GP can support residents until their usual doctor returns.
Will residents continue seeing the same GP?
Yes. Continuity of care is a core principle. Residents can continue seeing their usual GP while benefiting from organisational backup when required.
Do you offer telehealth consultations?
Yes. Telehealth consultations are available where clinically appropriate and can assist with timely medical review, advice and escalation planning.
Can families be involved in care decisions?
Yes, where appropriate and with resident consent. Doctors can participate in family meetings, goals-of-care discussions, advance care planning, medication discussions, palliative care planning and complex decision-making.
Can you accept residents without a GP?
Yes. Lancaster Aged Care can support residents who do not currently have a GP, are newly admitted, have lost access to their previous GP or require ongoing medical support.
Can Lancaster take over existing residents?
Yes. Where residents or substitute decision-makers choose to transfer care, the team can help facilitate a smooth transition and ongoing continuity of care.
Why Lancaster Aged Care?
Local Western Melbourne FRACGP doctors with a dedicated aged care focus.
Reliable Weekend, public holiday, leave and cross-cover arrangements.
Responsive Same-day urgent reviews often available and telehealth where appropriate.
Need facility information?
Contact Lancaster Aged Care to discuss your facility requirements.